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Terms & Conditions - Delivered Catering

ORDER TIME

The order cut-off is as the following:

Order Day

Order By

Monday

Saturday 3:00pm

Tuesday

Monday 3:00pm

Wednesday

Tuesday 3:00pm

Thursday

Wednesday 3:00pm

Friday

Thursday 3:00pm

Saturday

Friday 3:00pm

Sunday

Friday 3:00pm

 

For any last minute orders please email us at info@khoieatery.com.au and we will revert back if this is possible. A 15% surcharge for any last minute orders will be applied as additional resourcing is required.

Our catering inbox is monitored from Monday to Friday 8:00am-6:00pm. Any emails sent post business hours will be viewed the following morning.

ORDER CONFIRMATION

Once an order has been placed an email notification is sent to the Khoi Eatery inbox. A team member will then accept your order notifying you via email. Only once you have required notification is your order confirmed.

HOW CAN I REVIEW MY ORDER?

Once your order has been processed you will receive an email confirming details of your order. Alternatively, you can login into your account to see the order history or email us to info@khoieatery.com.au.

CAN YOU DELIVER TO A PO BOX?

Unfortunately, we cannot deliver to a PO Box.

DIETARY REQUIREMENTS

Please be aware that our food may contain or come into contact with common allergens, such as dairy, eggs, wheat, soybeans, tree nuts, peanuts, fish, shellfish or wheat. Please consider this when requesting special dietary requirements.

Khoi Eatery can accommodate most dietary requirements but do need to be given advance notice upon ordering. All dietary requirements are to be provided in writing upon your order or via email and prior to your catering event day. Only upon confirmation from Khoi is your dietary requirement request confirmed. All dietary specific items can be plated separately and labelled accordingly.

SUBSTITUTION OF ITEMS

All menu item selections are subject to change due to seasonality and availability of produce. If a substitution needs to be made a Khoi Eatery tram representative will provide options and get customer approval prior to making a change.

LIQUOR LICENSE

 UNDER THE LIQUOR ACT 2007 IT IS AGAINST THE LAW TO SELL OR SUPPLY ALCOHOL TO, OR TO OBTAIN ALCOHOL ON BEHALF OF, A PERSON UNDER THE AGE OF 18 YEARS.

 NSW PACKAGED LIQUOR LICENCE NUMBER: LIQXA911025615

KHOI EATERY ABN: 82 628 686 591

Khoi Eatery supports the responsible service of alcohol.

If you look under 25 you will be asked to present valid photo identification.

We will not serve intoxicated persons.

The NSW & Victoria Liquor Act 2007 (Liquor Act) prohibits the sale of liquor to persons under the age of 18 years. When placing an order, you will be asked to confirm that you are 18 years of age or over and to supply your date of birth. It is a condition of purchase that you verify that you are 18 years of age or over and that all the details that you have provided in completing the order and the offer to purchase the liquor are true and correct. If you do not confirm that you are 18 years or over, your order will not be processed. If the person taking delivery of the liquor is not the person who placed the order, the person placing the order must nominate an alternate recipient who must be over the age of 18 years. The alternate recipient's details are required to be notified to the delivery person who is required to verify that person’s details at the time of delivery.

 Your contract of sale is with Khoi Eatery pursuant to Liquor Licence number LIQXA911025615

attached to premises at 310 Illawarra Road Marrickville NSW (the Licensed Premises).

The sale of liquor pursuant to the offer to purchase from this website is made at our Licensed Premises. Your order is subject to acceptance of your offer by the Licensee, certification and evidence of you being over 18 years of age, and the availability of stock the subject matter of your order.

Delivery of your order will not occur if doing so may make the Licensee or the delivery contractor liable for a breach of the Liquor Act. This includes where the person accepting delivery of the order appears to be: intoxicated or affected by alcohol or a prohibited substance; under the age of 18 years and/or is unable to provide recognised proof of age identification; accepting the order on behalf of a minor; or a person who is otherwise considered inappropriate to receive the order.

Where the delivery of your order is not made (for any reason, including the wrong delivery address provided by you) then we may offer a redelivery of the order or refund the amount paid by you for the order. Where a refund is provided, then you accept that we may deduct an amount from the refund to cover our reasonable costs in returning the order to our storage facility.

Khoi Eatery will provide written directions to the person responsible for delivery of the liquor as to the requirements for delivering the liquor purchased. Liquor will not be left at any unoccupied residence.

DEPOSITS, REFUNDS AND CANCELLATION POLICIES

Catering orders require 100% payment. Should the catering be cancelled, the following conditions apply:

  • Cancellations made within 24 hours of delivery will not be refunded.
  • Cancellations made outside of 24 hours will be refunded
  • All cancellation requests for Monday orders must be received no later than 3:00pm the Friday prior.

DELIVERY TIMES

Delivery times will be suggested by the customer and confirmed by Khoi Eatery.

DELIVERY & FEES

Refer to our FAQ for more details on delivery radiuses and fees.

STAFF HIRE

If you would like your event/function to be serviced, we have highly trained and experienced staff who are able to assist. Staff rates are charged by the hour plus travel time from Khoi Eatery’s venue in the Inner West Sydney to the venue of your choice. Any additional hours worked by the staff at your event as a result of changes to the planned run of events, equipment at venue, hired in or supplied by client or by circumstances out of our control will be charged to the customer post event.

Booking of any staff must be made 7 days ahead of any event. Cancellation of any staff must be made 5 days prior to event to receive full removal of fees. Any cancellations made between 120-72 hours event will be charged at 50%, any cancellations made between 72-24 hours will be charged at 75%, and cancellations made 24 hours or less will be charged at 100%.

PRICE VARIATIONS

Every endeavour will be made to maintain prices as stated; however, these are subject to change due to seasonal availability of products. Prices quoted is inclusive of GST.

TERMINATION

Khoi Eatery reserves the right to cancel a delivery or event if the customer does not comply with any of the terms and conditions set by Khoi Eatery.

CATERING PROJECT WAIVERS RESPONSIBILITY FOR:

Khoi Eatery is not responsible for any theft, damage or loss to any goods that may occur in any public areas.

Transfers to and from the event location that are contracted by any companies that are not owned or are subsidiaries of Khoi Eatery

 Khoi Eatery is not responsible for any costs, damages or expenses that you may suffer or incur.

 JURISDICTION

 These terms and conditions and any contract to which they apply shall be governed by the laws of New South Wales and Victoria and are subject to the jurisdiction of the courts of New South Wales and Victoria.

 CORPORATE ACCOUNTS

 Corporate accounts are available on application for repeat clients. Please email us at info@khoieatery.com.au.